Lexalbus (“we,” “us,” or “our”) is dedicated to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains what personal data we collect, how we process it, why we need it, how long we retain it, and your rights regarding that data. By accessing or using our website, www.lexalbus.com (the “Site”), or engaging with our virtual paralegal services (the “Services”), you agree to the terms outlined here.

1. Introduction

1.1 Our Commitment:
Lexalbus is a virtual paralegal service provider offering tailored legal support to attorneys, law firms, and individuals. We are committed to safeguarding your privacy and handling your personal information responsibly and transparently.

1.2 Scope of the Policy:
This Privacy Policy applies to personal data collected through our Site, services, and communications. It does not cover offline data collection or the practices of third-party websites linked on our Site.

1.3 Consent:
By using our Site or Services, you consent to the collection, processing, and use of your personal data as described in this Privacy Policy. You can withdraw your consent at any time by contacting us at contact@lexalbus.com.

2. What Personal Data We Collect

We collect the following types of personal and non-personal data:

2.1 Usage Data:

• Examples: IP address, browser type, device information, geographic location, and Site activity (e.g., pages viewed, visit duration).
• Purpose: To analyze website usage, monitor performance, and enhance user experience.
• Legal Basis: Legitimate interest.

2.2 Account Data:

• Examples: Name, email address, phone number, and organization details.
• Purpose: To register your account, provide access to our Services, and communicate with you.
• Legal Basis: Consent and/or performance of a contract.

2.3 Profile Data:

• Examples: Billing address, legal case information, and employment details (if required).
• Purpose: To manage accounts, personalize services, and ensure accurate billing.
• Legal Basis: Consent and/or performance of a contract.

2.4 Service Data:

• Examples: Case documents, sensitive legal data, and any other information provided for paralegal services.
• Purpose: To deliver requested services, including document preparation and legal research.
• Legal Basis: Consent and performance of a contract.

2.5 Correspondence Data:

• Examples: Communications through emails, contact forms, live chat, or phone.
• Purpose: To respond to inquiries, troubleshoot issues, and maintain records for quality assurance.
• Legal Basis: Legitimate interest.

2.6 Transaction and Billing Data:

• Examples: Payment details, billing address, and transaction history.
• Purpose: To process payments securely and maintain financial records.
• Legal Basis: Performance of a contract and legitimate interest.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

3.1 Service Delivery:
To provide the Services you request, manage your account, and communicate regarding your inquiries or projects.

3.2 Website Enhancement:
To analyze and improve the functionality, security, and usability of our Site based on usage data.

3.3 Legal Obligations:
To comply with applicable laws, respond to law enforcement requests, and fulfill regulatory requirements.

3.4 Marketing and Communications:
With your consent, we may send promotional emails, newsletters, or updates about our Services. You may opt-out at any time by clicking the “unsubscribe” link in our emails.

4. Sharing Your Personal Data

We do not sell or trade your personal data. However, we may share your information with the following parties:

4.1 Service Providers:

• Payment processors (e.g., Stripe, PayPal) to securely process transactions.
• Hosting and cloud storage providers to store legal documents.
• Analytics providers (e.g., Google Analytics) to monitor website performance.

4.2 Legal Authorities:
To comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requests.

4.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to this Privacy Policy.

4.4 Third-Party Websites:
Our Site may link to third-party websites, which have their own privacy policies. We are not responsible for their privacy practices.

5. Retention of Personal Data

We retain personal data for different durations depending on its type:

• Usage Data: Up to 3 years for analytics and Site optimization.
• Account and Profile Data: Retained for the duration of your account and up to 7 years after closure to meet regulatory requirements.
• Billing Data: Retained for 7 years for tax and financial compliance.
• Service Data: Retained as required by law or until the conclusion of engagement, whichever is longer.

Data Deletion:
You can request the deletion of your data at any time. However, certain data may be retained to comply with legal and regulatory obligations.

6. Security of Your Data

We implement industry-standard measures to protect your data, including:

• Encryption: Data is encrypted during storage and transmission.
• Access Controls: Data access is restricted to authorized personnel only.
• Monitoring: Regular audits and updates to maintain security protocols.

However, no online transmission is completely secure. By using our Services, you acknowledge and accept the associated risks.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold.
• Rectification: Request corrections to incomplete or inaccurate information.
• Erasure: Request deletion of your data, subject to legal retention requirements.
• Data Portability: Request your data in a structured, machine-readable format.
• Restriction: Request limited processing of your data under specific circumstances.
• Objection: Object to data processing, particularly for direct marketing.

To exercise these rights, email us at contact@lexalbus.com.

8. Cookies and Tracking Technologies

8.1 Cookies:
We use cookies to:

• Store user preferences.
• Track user activity on the Site.
• Improve website functionality and performance.

8.2 Managing Cookies:
You can disable cookies through your browser settings. Note that disabling cookies may affect your experience on the Site. For detailed information, refer to our [Cookie Policy].

9. Data Breach Procedures

In the event of a data breach:

• Affected users will be notified promptly.
• We will cooperate with regulatory authorities as required.
• Measures will be implemented to prevent future breaches.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and significant changes will be communicated via email or a prominent notice on the Site.

11. Children’s Privacy

The Site and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately, and we will delete the data.

12. Regulatory Compliance

If you are located outside India, your data may be transferred to and processed in countries with different data protection laws. We implement safeguards to ensure compliance with applicable regulations. We comply with all relevant data protection laws, including:

• General Data Protection Regulation (GDPR): For EU clients.
• California Consumer Privacy Act (CCPA): For California residents.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Lexalbus
Email: contact@lexalbus.com
Last Updated: [18.11.2024]